Privacy Policy

1. Introduction

WebPino Softwares ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Contact us for project inquiries
• Request a quote or consultation
• Sign up for our services
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and company name
• Email address
• Phone number
• Business address
• Project requirements and specifications
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent
• Referring website
• Cookies and similar tracking technologies

2.3 Project-Related Information

During project execution, we collect:

• Technical requirements and specifications
• Design preferences and brand assets
• Content and media files
• Access credentials (stored securely)
• Communication history and project notes

3. How We Use Your Information

We use collected information for:

• Service Delivery: Project execution, communication, and support
• Business Operations: Invoicing, payment processing, and record-keeping
• Communication: Project updates, newsletters, and service announcements
• Improvement: Enhancing our services and user experience
• Legal Compliance: Meeting legal and regulatory requirements
• Marketing: Sending promotional materials (with consent)
• Analytics: Understanding website usage and improving performance

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us:

• Payment processors (for secure transactions)
• Cloud hosting providers (for data storage)
• Communication tools (email, messaging, project management)
• Analytics services (website performance)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect safety of users or public

4.4 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change.

5. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Secure backup systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for:

• Active Projects: Duration of project + 1 year for warranty support
• Completed Projects: 3 years for business records and legal compliance
• Marketing Data: Until you unsubscribe or request deletion
• Legal Requirements: As required by applicable laws

7. Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Objection: Object to processing of your information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@webpino.com

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Marketing Cookies: Track campaign effectiveness (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected such information, contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. White-Label Client Confidentiality

For agency partners using our white-label services:

• End-client information is treated with utmost confidentiality
• We do not contact or communicate with end-clients directly
• NDA agreements are strictly followed
• Project details are not disclosed to third parties

13. Updates to Privacy Policy

We may update this policy periodically. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date

Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@webpino.com
• General Inquiries: info@webpino.com
• WhatsApp: +91 7014660763
• Address: WebPino Softwares Pvt Ltd, Gujarat, India

15. Compliance

We comply with applicable data protection laws including:

• Information Technology Act, 2000 (India)
• GDPR principles (for EU clients)
• Industry best practices for data protection